JWHC Virtual

Legal Policies

Privacy Notice

This privacy notice (“Privacy Notice”) describes how JWHC Virtual and its subsidiaries and affiliates acting in its role as data controller (“JWHC Virtual”, “our,” “us” or “we”) may collect, use and share information relating to you as an identified or identifiable natural person (“personal data”).

Please carefully read this privacy notice in its entirety before using our websites, email notifications, mobile apps, social media apps, widgets, and other online services of JWHC Virtual (the “Services”).

This privacy notice will clarify to you what data we collect, how we use and share it, and help you understand your choices with respect to that data.

About Us

Company Name: Jack Chamberlain trading as JWHC Virtual.

Company Address: JWHC Virtual, 4 Marston Cottages, Cromwell Road, Weeting, IP27 0QU.

Contacting Us

If you wish to exercise your data privacy rights in line with this notice, or if you have any questions about your data privacy rights our contact information is as follows:

Data Protection Officer

hello@jwhcvirtual.com

020 3488 3448

For individuals outside the EEA:

Data Protection Officer

hello@jwhcvirtual.com

020 3488 3448

Overview

This Privacy Notice only governs the use of JWHC Virtual services that specifically link to this Privacy Notice.

Personal Data We Collect About You When You Use Our Services

When you use our services we may collect personal data from you including but not limited to:

Name, email address, username, phone number, company, and address/other contact information.

We collect personal information from third parties via usage data, including but not limited to:

Your email address and other personal data collected about you may be forwarded to the Company by a third-party website when you request for us to contact you through such a third-party website or contact form.

How We Use Your Personal Data

We may use your personal data for the following purposes, as permitted by data protection regulations and legislation:

Customer Service: We may use your received contact information to respond to any questions you ask us about our products and services and to communicate with you generally about offers competitions surveys or sweepstakes. To adequately respond to any queries, we may also request information about your industry and other relevant questions regarding your interest in our product.

We may also use your personal data in different ways that are consistent with the above-described purposes to administer our websites and provide our services to you.

Legal Bases for the Processing and Consequences

JWHC Virtual rely on the following legal bases for the collection, processing, and use of your personal data:

The processing is necessary to provide our services as requested by you;

Your consent;

The processing is necessary for the performance of a contract to which you are a party, or to

commence at your request before entering into a contract;

The processing is necessary for compliance with a legal obligation to which we are a party;

The processing is necessary for purposes of legitimate interests pursued by us or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data; such legitimate interests are the fulfilment of the processing purposes set out in this Privacy Notice.

Generally, the provision of your personal data is voluntary. However, in some cases, it is necessary in order to enter into a contract with us or to receive our products or services as explicitly requested by you.

By not providing your personal data may result in disadvantages for you. However, unless otherwise specified, by not providing your personal data will not result in legal consequences for you.

Personal Data Shared with Third Parties

We will only ever share personal data with companies, organisations and individuals outside of JWHC Virtual as explained below.

Recipients within JWHC Virtual and Third Parties. We may share your personal data with affiliates of JWHC Virtual and other companies worldwide, including unaffiliated agents, suppliers or manufacturers, in order for these companies to contact you about relevant products, services or other offers that may be of interest to you. We may also share your personal data with relevant business partners.

Subject to the categories of personal data and the reasons for the collection of personal data, your data may be shared with and provided to various entities within our internal departments. For example, IT, marketing and sales departments may have access to your data, depending upon product orders. Other departments, such as finance, auditing, legal and compliance may require access to certain personal data, albeit on a “need to know” basis.

This Privacy Notice does not oversee unaffiliated third-party websites or any other website that does not link back to this Privacy Notice.

Service Providers. We share personal data with both affiliated and unaffiliated companies. These companies perform certain tasks on our behalf related to our business. These service providers include, but not limited to:

Website analysis applications.

Any third-party service providers we use will receive your personal data only as necessary to perform their role and are instructed not to use your personal data for any other purposes.

We will use and disclose your personal data as permitted by data protection laws and regulations as follows:

To comply with legal processing and responding to requests from legal, public and government authorities;

To enforce our terms and conditions, including investigating potential violations;

To detect and prevent fraud, cyber security or other technical issues;

To protect our business operations or those of our affiliates;

To protect the rights of our customers, our company our property, and that of our affiliates and others;

To allow us to pursue remedies or limit any damages that we may sustain.

Business Transfers

As our business continues to develop, we may at some time sell or buy further products, brands, subsidiaries, stores or business units. In this respect, we may share or transfer personal data we hold about you with third parties as part of transactions including but not limited to company reorganisation, sale, merger, assignment, joint venture, transfer or disposition of any or all of our business, brands, subsidiaries, affiliates, or other company assets.

Customer information normally is a part of a business asset to be transferred but remains subject to any pre-existing applicable Privacy Notice.

We may share aggregated data that has been anonymised (data that is not identified) with third parties – for example, publishers, advertisers or associated websites and, accordingly, this data will be publicly available. An example of when we may do this is when we wish to share information publicly to show trends about the use of our services or products.

Links to Social Networking and Other Third-Party Websites

Our services contain links to social networking websites and other third party mobile applications. These are operated and controlled by third parties. While we endeavour to link to reputable websites that equally share our high data privacy standards, we cannot take responsibility for any content or privacy practices deployed by these third party websites.

Any personal data you provide to such third party websites will be collected by that third party and not by JWHC Virtual and will be subject to that third party’s privacy policy, rather than JWHC Virtual Privacy Notice. In this situation, JWHC Virtual shall not be responsible, or have any control over that third party’s use of any personal data you provide to them.

Your Rights

If you have declared your consent regarding certain collecting, processing and use of your personal data you can withdraw this consent at any time with immediate effect.

Further, you have the right to object to the use of your personal data for the purposes of marketing.

Please note that the rights mentioned above and below may be subject to modification under the applicable data protection law

For the avoidance of doubt this Privacy Notice applies only for data subjects located in the

EEA:

Right to request access to your personal data:

You have a right to request from us confirmation as to whether or not your personal data is being processed and, where that is the case, to request access to the personal data.

The access information includes information regarding the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipient to whom your personal data is disclosed.

You have the right to request and receive a copy of any personal data we are processing. In the case of repeated requests however, we may charge a reasonable fee based on administrative costs.

Right to request rectification:

You have the right to request that we rectify inaccurate personal data concerning you.

Right to request erasure (Right to be forgotten)

You have the right, in certain circumstances, to request from us the erasure of personal data concerning you and we are obliged to erase such personal data.

Right to request processing restriction:

You have the right to request that we restrict processing your personal data. In such cases.

Right to request data portability;

You have the right to request and receive all personal data concerning you, which you have provided to us, in a structured, conventionally used, easy to read format. You have the right to transmit this downloaded data to another entity without obstruction from us.

Right to object:

You have the right to object at any time to the processing of your personal data by us.

In this case, we can no longer process your personal data.

Such rights to object may especially apply if JWHC Virtual collects and processes your personal data for the purposes of profiling.

You also have to right to object to the use of your data for direct marketing purposes.

If you exercise this right, your personal data will no longer be processed for such purposes by us.

If you wish to exercise this right, please contact us on the above details.

Please note that this right to object may not exist if the processing of your personal data is deemed necessary to facilitate the creation of a contract between you and JWHC Virtual or to execute a contract already concluded.

In the case where you have already provided us with your consent for direct marketing purposes, for example, you have completed an online form or actively subscribed to our newsletters, you can withdraw your consent as already explained within this Privacy Notice.

Rights in Connection with Automated Decision-making

With respect to automated individual decision-making, you have the right to:

Request human intervention;

Express your point of view;

Contest the decision.

You also have a right to lodge a complaint with your local data protection supervisory authority.

Data Retention Periods

We retain personal data for as long as necessary to provide you with the services and products requested.

Once you have terminated your relationship with us, we will either destroy your personal data or anonymise it in line with the GDPR requirements ensuring that data can never again be identified.

There are some exceptions, where statutory retention requirements are in force for example for taxation or legal purposes.

Where you show interest in our products and services and allow us to send you marketing information, we may retain your contact details for a longer period of time.

We may also be obligated to retain your personal data after the termination of the contractual relationship if it is necessary to ensure compliance with applicable laws, or if we need to retain your personal data on the basis of establishing, exercising or defending a legal claim. However, this will be on a need to know basis. To this extent and as far as possible we will restrict any processing of your personal data to such limited purposes as required for the above and in any event, destroy personal data once any legal bases are fulfilled and terminated.

Children

This website and our services are not intended for children and we do not knowingly collect data relating to children.

Alterations to this Privacy Notice

We may amend and update this Privacy Notice from time to time.

 

Terms and Conditions

These terms of service outline the rules and regulations for the use of JWHC Virtual’s Website.

Company Name: Jack Chamberlain trading as JWHC Virtual

Company Address: JWHC Virtual, 4 Marston Cottages, Cromwell Road, Weeting, IP27 0QU

By accessing this website we assume you accept these terms of service in full. Do not continue to use JWHC Virtual’s website if you do not accept all of the terms of service stated on this page.

The following terminology applies to these Terms of Service, Privacy Statement and Disclaimer Notice and any or all Agreements:

“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms of service.

“The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake

the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of the United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using JWHC Virtual’s website you consent to the use of cookies in accordance with JWHC Virtual’s Cookie Policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, JWHC Virtual and/or it’s licensors own the intellectual property rights for all material on JWHC Virtual. All intellectual property rights are reserved. You may view and/or print pages from https://www.jwhcvirtual.com for your own personal use subject to restrictions set in these terms of service.

You must not:

Republish material from https://www.jwhcvirtual.com;

Sell, rent or sub-license material from https://www.jwhcvirtual.com;

Reproduce, duplicate or copy material from https://www.jwhcvirtual.com;

Redistribute content from JWHC Virtual (unless content is specifically made for redistribution).

Hyperlinking to our Content

The following organisations may link to our website without prior written approval:

Government agencies;

Search engines;

News organisations;

Online directory distributors when they list us in the directory may link to our Website in the same manner as they hyperlink to the websites of other listed businesses;

Systemwide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.

These organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organisations:

Commonly-known consumer and/or business information sources;

Dot.com community sites;

Associations or other groups representing charities, including charity giving sites, online directory distributors;

Internet portals;

Accounting, law and consulting firms whose primary clients are businesses;

Educational institutions and trade associations.

We will approve link requests from these organisations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organisations representing inherently suspect types of business, shall not be allowed to link); (b) the organisation does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of JWHC Virtual; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organisation.

These organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are among the organisations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to hello@jwhcvirtual.com. Please include your name, your organisation name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URL(s) on our site to which you would like to link. Allow 2 weeks for a response.

Approved organisations may hyperlink to our website as follows:

By use of our corporate name;

By use of the uniform resource locator (web address) being linked to;

By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of JWHC Virtual’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our Website.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Website upon such request. We also reserve the right to amend these terms of service and its linking policy at any time. By continuing to link to our Website, you agree to be bound to and abide by these linking terms of service.

Removal of Links from Our Website

If you find any link on our Website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Website or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury resulting from negligence;

Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

Limit any of our or your liabilities in any way that is not permitted under applicable law;

Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Contact Information

If you have any queries regarding any of our terms, please contact us.

 

Cookie Policy

About This Cookie Policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Notice.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: http://www.jwhcvirtual.co.uk & http://www.jwhcvirtual.com.

What Are Cookies?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How Do We Use Cookies?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What Types of Cookies Do We Use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How Can I Control the Cookie Preferences?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookies Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit: www.allaboutcookies.org.